These Terms & Conditions of service are here to protect the rights of the Tutor, Client and Student. Please read them very carefully, as you are entering into a legally binding agreement.
INTRODUCTION
- ZITutors offers a service where they provide Lessons to Students in one or more of the following subjects:
- Cambridge IGCSE, AS & A Level Mathematics
- AP Mathematics for Grade 8 to 12
- Pure Mathematics for Grade 7 to 12
- Mathematics Literacy for Grade 10 to 12
- Technical Mathematics for Grade 10 to 12
- Natural Science (NS) for Grade 7 to 9
- Physical Science for Grade 10 to 12
- Technical Science for Grade 10 to 12
- Life Science for Grades 10 to 12
- Economics and Management Sciences (EMS) for Grades 7 to 09
- Economics for Grades 10 to 12
- Accounting Grade 10 to 12
By entering into this Agreement, the Client appoints ZiTutors to provide the Services to the Client on the terms and conditions set out in this Agreement.
- In this Agreement, the following definitions apply:
- “Agreement” means this agreement and any annexures or schedules to this Agreement, including ZiTutors’ privacy policy.
- “Client” means a student who is 18 (eighteen) years old or older or, in the case of a student who is under the age of 18 (eighteen) years old, a Parent of the Student or any legal entity or other adults, who enters into this Agreement to use the Services.
- “Fees” mean the amounts payable by the Client for the Lessons.
- “Lesson Package or Tutoring plan” means a number of Lessons purchased by the Client as a package.
- “Lesson Schedule” means the register signed by the Client acknowledging that the Lesson has occurred.
- “Lessons” means each session in the Lesson Package that a student receives from a Tutor.
- “Parent” means the person acting on behalf of the student, such as a parent or guardian or carer or another party of the student where the student is under the age of 18 (eighteen) who is responsible for such Student and is legally authorised to act on the Student’s behalf;
- “Student” means the person receiving the Tutoring Services from the Tutor.
ZiTutors” means: Zitutors PTY LTD is a private company incorporated under the company laws of the Republic of South Africa, with its registered address situated at Black River Park North, 2 Fir St, Observatory, Cape Town, 7925; email hello@zitutors.co.za; and “Tutor” means the tutor that will provide the Lessons to Students.
THE SERVICES
ZiTutors provides the following Services:
Fill-The-Gap Tutoring
This kind of tutoring is perfect for students who are behind on their schoolwork and need help catching up with their classmates. It’s also ideal for those who struggle with understanding basic principles and concepts in a specific subject. Additionally, it’s great for learners who need assistance covering topics from a previous grade’s syllabus.
Matric-Rewrite Tutoring
This tutoring program is designed for students aiming to improve their Grade 12 results or complete their Grade 12 to earn their senior certificate. It combines Fill-The-Gap Tutoring with exam preparation specifically for the matric exam.
ENROLMENT:
ONLINE LESSONS – They take place via ZITutors online platform.
Additional Lessons. If the Client needs to purchase extra Lessons, such as during exam periods, the Client and ZITutors will discuss and agree on the Lessons, applicable Fees, and schedule, considering the Tutor’s availability. The Client will be responsible for paying the agreed fees and may need to pay for the additional Lessons upfront via EFT. The Client understands that scheduling these Lessons depends on the Tutor’s availability and may involve receiving Lessons from a different Tutor.
Unused lessons: If you have lessons that you cannot used for whatever reason, then you may give them to a friend or your sibling or use them for another subject.
These lessons must still be used before the end of The
- Week if paying per week.
- Month if paying per month.
- Term if paying per term,
PAYMENT & FEES:
Enrolment Fees: A once-off R350 non-refundable administration fee is charged each year for students enrolled in our Online Fill-The-Gap Tutoring or Online Exam Prep and in our Matric-Rewrite programme:
This fee covers:
- Subject-specific worksheets based on the lesson and other administrative fees.
- Evaluation of the student’s strengths and weaknesses
- Session-based worksheets for practice
- WhatsApp group set-up which students use to ask questions when we do not have lessons. This keeps the tutor constantly available to the student during business hours.
If you join midway through the term, the administration fee will still need to be paid in full, while lesson fees will only be charged on a pro-rata basis. Lesson fees can be paid via EFT or cash deposit at an ATM or Nedbank branch using the provided details below:
Banking details:
Account holder: Zimoja Group Pty Ltd
Bank: Nedbank
Account number: 1204555613
Type of account: Current Account
Branch Code: 198765
REFERENCE: Name and Surname of Student
Kindly ensure an EFT payment is made to the mentioned account before tutoring begins, and send proof of payment to accounts@zitutors.co.za. Lessons will be paused if funds are not reflected in the ZiTutors account or if proof of payment is not provided prior to the start of lessons.
Payments can also be made via our online booking platform.
Late Payments: All fees are to be paid strictly in advance.
- Payment must be made before lessons can be scheduled.
- Payment must be made on the agreed-upon date between ZiTutors and Client/Parent
- Payment must be made for the tutoring plan that you have chosen.
If payment is not made in full, lessons will be put on hold until the fees are cleared. Booked lessons will be scheduled once payment is confirmed. No lessons will be forfeited due to non-payment, but none will occur until payment is received.
Changes to Fees. Fees may be adjusted periodically with a 30-day notice. Any fee changes will not impact Lesson Packages that have already been paid for.
COMMUNICATION
WhatsApp Group: Every registered student will be added to a WhatsApp group. The group aims to offer academic, mental, and emotional support beyond scheduled lessons.
The group will stay active as long as the student remains part of the ZiTutors family. If a student hasn’t had lessons with any ZiTutors tutor for two weeks or more, the group will be removed. Since we work with many students at any time, removing inactive groups is simply part of our admin process, especially during exam periods.
STATUS OF THE TUTOR:
- The student understands that ZiTutors does not guarantee any specific outcomes because of tutoring. ZiTutors will provide a tutor to help the student succeed. The rest depends on the student.
- It is expressly understood that the student retains the services of the Tutor as an independent contractor and not as an employee.
- A Tutor cannot be held responsible for chaperoning minors, nor guarding a house and household effects while tutoring. Please ensure that a responsible adult is always on the premises.
OBLIGATIONS OF THE TUTOR
- Arrive on time and attend all scheduled tutoring sessions.
- Prepare before lessons and structure lessons in such a way as to optimize time to the benefit of the student.
- Keep all information about the student confidential.
- Contact other parties involved in the education of the student only if given written permission by the Client to do so.
- At no time is required or obliged to execute assignments on behalf of the student.
- Lesson reminders will be sent to students and parents for the first two weeks of every new term or after first enrolling.
- After which, the student must keep track of the times and dates. No catch-up lessons will be arranged due to a student’s failure to remember the correct time and/or date.
- Provide monthly reports on the student’s progress; issues; lesson preparedness and more.
OBLIGATIONS OF THE STUDENT
- Assist the Tutor in identifying problem areas in which the student needs specific tutoring.
- This is important for the tutor to optimize time to best benefit the student.
- Arrive on time and attend all scheduled tutoring sessions.
- It is the student’s responsibility to keep track of their lesson’s dates, times, and any changes.
- Bring all necessary materials (i.e., textbook, assignments, etc.) to each tutoring session.
- Prepare for sessions by determining what needs to be covered and sharing that information with the Tutor.
- Participate actively in all aspects of the tutoring session by asking questions, completing homework, etc.
OBLIGATIONS OF THE PARENT
- Support and encourage their child(ren) in their involvement in the tutoring process.
- Ensure that their child attends lessons as per the time agreed and scheduled.
- Ensure that they’re properly equipped and punctual.
- Pay lesson fees on time.
- Make all necessary information available to the Tutor before each Lesson that the Tutor may require to properly assist the Student during each Lesson.
- only use language that is appropriate and not offensive or discriminatory and treat the Tutor fairly and with respect.
- ensure that all communications with the Tutor are appropriate and limited to what is relevant to the Lesson.
- not discuss any personal matters with the Tutor or rely on the Tutor for any form of counselling.
- not make any inappropriate suggestions to the Tutor.
- not send any unsolicited communications to the Tutor.
- Where the Student is a minor, ensure that a Parent is present during the Lesson or that the student is comfortable continuing the Lesson without a Parent being present.
LESSON CANCELLATIONS:
Cancellations should be done via our booking platform on https://zitutors.co.za.
- The notice must be given at least 6 hours before the lesson starts and must be given during business hours:
- Example 1: if you have a lesson on Thursday at 15:00 then the notice can be given on Thursday (same day) at 09:00 am at the latest.
- Example 2: if you have a lesson on Thursday at 10:00 am then the notice must be given on Wednesday (the previous day) at 18:00 at the latest.
If the above is followed, then a catch-up lesson will be scheduled.
- Lesson cancellations within 6 hours of the scheduled start time may occur due to reasons such as family emergencies, illness, unexpected power outages or load-shedding, and connectivity issues for online lessons. These cases will be reviewed individually, and catch-up lessons will be at ZiTutors’ discretion after assessing the circumstances.
No lesson will be postponed or rescheduled within one hour of its scheduled start time. Catch-up lessons will not be offered.
LATE COMING POLICY:
If a student shows up late for a tutoring session, the client still needs to pay the full amount for the scheduled time, even if the session has to be shortened because of the tardiness. However, the Tutor may choose to extend the session beyond the original end-time to make up for the lost time, as long as it doesn’t exceed the planned session length. If the Tutor is late, they will stay to complete the full session time.
Online Lessons
The lesson room will remain open for the scheduled duration and will close at the designated end time. If the client doesn’t show up, they are still responsible for paying for the session. No make-up lesson will be arranged, and ZiTutors will not accept any excuses for rescheduling.
If a tutor can’t make it to an upcoming session, ZiTutors will notify the client or student using the provided contact number(s) as soon as possible, but no later than six hours before the scheduled session, except in emergencies. The tutor will then reschedule the session for a time that works for both parties.
CONSENT IS REQUIRED FOR MINORS
Any Student under the age of 18 (eighteen) years requires the consent or assistance of a Parent to legally enter into this Agreement.
DISCLAIMER
ZiTutors strives to provide excellent service in partnership with the Tutors it represents. However, it does not guarantee any specific level of academic improvement for students. In the end, it is up to the student to put in the time, effort and consistency required to reach their academic goals.
LESSON TERMINATION
This tutoring contract can be ended by either party at any time with one month’s written notice. Please ensure you provide at least one month’s written notice to both your Tutor and ZiTutors, allowing the Tutor to wrap up their work with the student.
Reasonable cancellation fee: If this Agreement or a Lesson Package is canceled, the Client may incur a reasonable cancellation fee as per applicable law. The fee will be determined based on the reasons and circumstances of the cancellation, the number of remaining Lessons in the purchased package, the time left before the next scheduled Lesson, and ZiTutors’ ability to find another student for the time slot. The minimum fee will be equivalent to the cost of one Lesson.
Cancellations must be sent to accounts@zitutors.co.za
The Terms & Conditions Of Service
By clicking the agree button, you confirm that you have read and accepted the terms and conditions, agreeing to follow the stated terms of service. You also agree to pay all fees due before lessons begin. A 10% penalty fee will be applied if payment is overdue, which will be charged if payment is made one day past the agreed payment date set by ZiTutors and the Client.
You agree to make all payments through EFT. If you choose to make a cash deposit or use any other payment method that incurs bank costs for ZiTutors, you accept that an admin fee (based on your balance) will be charged for each transaction to cover the bank fees imposed on ZiTutors.
Finally, you agree to provide a 1-month (30 days) written notice if you wish to discontinue your child’s lessons at ZiTutors. If you fail to give a 1-month written notice, you agree to pay the cancellation fee outlined in the terms and conditions.